Better Days

Quality management system creation and implementation

June 8, 2019
by Day

Take Advantage of Global Lessons

            Huge successes, returning customers, achieving goals, growing and moving forward … what a great work place or small business environment to spend time in.  So many people have so much advice on how to do it.  What if multiple organizations who achieved those ideals got together and crafted a guidebook to help others know what key practices to adopt?  And what if they got together across the planet to build a cross-cultural model of success?

            What if that model contained guidance on how to avoid mistakes and problems that plague organizations of all types?

            Welcome to the world of ISO.  The International Organization of Standards has attempted to do this and they and their 165 member nations continue to improve on it since after World War 2.  I have seen over and over again, how implementation of the “standard” for quality in organizations has not only helped increase the bottom line, but helped improve customer AND employee satisfaction.

If you’re interested in more on the creation of the standard, check out Wikipedia at:

            Some people have had experiences with older versions of the standard that aimed to clarify and expand on Military Standards, produced by the US and UK governments to define what they wanted from their vendors.  Intense in paperwork demands, the older version of the model was too overwhelming for most small businesses and had little application for organizations offering services instead of manufacturing parts and pieces to be used as components for large equipment.

            I have been working with the standard in my work life since the first one was published in 1987 (whoops, letting my age slip).  The most recent version, launched in 2015, focuses more on getting results than creating paperwork and procedures that may or may not be useful.

            My consulting business, Better Days LLC, is dedicated to helping businesses, big or small, learn to benefit from pearls in the ISO 9001 standard, whether they need to certify, want to certify, or just want to learn to be compliant to escalate their organization’s success to the next level.

            I love to share lessons learned in my journey of using the ISO standards and helping others to implement them across the last few decades, through all its changes.  I hope you’ll join me in exploring the wisdom and power that a mastermind effort across many nations can create.

            I have a summary lesson and a more in-depth overview of the entire ISO 901 standard for you to enjoy, offered by my friends at TapasForLifeClick here to jump in!

September 19, 2016
by Day
1 Comment

Gold in the New Standard for Quality

Since the ISO 9001:2015 standard for quality was released, I have been learning the standard, helping clients to get requirements met and helping create and implement systems to help organizations find their way to better results.

The new version of the standard has more focus on service organizations than in the past, so it’s much more broadly applicable than to just manufacturing or product-oriented businesses. And I’m amazed at the improvements service businesses see when they adopt the standard.

What a joy it has been to be a part of helping others implement this standard — and others that are based on it. For companies who already have certification, I believe they’ll find that the new documentation requirements are a breath of fresh air. It’s no longer necessary to document everything! There are no required procedures and no requirement to have a quality manual any longer. In my 20 years of working within the standard, I found only the quality manager and the auditor ever read it anyway. Now, you choose what you need documented as a procedure or not. Most of the requirements are more concerned about ensuring documented evidence exists to prove that processes achieve what they’re intended to achieve. I can’t imagine that any organization wouldn’t want that as well!

Some of the new requirements may feel a bit daunting, but they don’t put a huge demand on any organization. In my view, shifting the work that was done as “preventive” measures easily fits into the risk assessment requirements, so there’s no need for new, complicated approaches. The requirement around tracking processes has evolved from practices adopted by the best, the most successful organizations from 95 countries around the world. Who wouldn’t want access to THAT kind of wisdom?

I am located in the Kansas City metro area, but I travel to assist companies who need me. I have active clients in Kansas City, Missouri, in Lees Summit, MO, in Kansas City, KS, Shawnee, KS, and in Farragut, Tenn. I’ll be sharing what I learn (maintaining confidentiality, of course) and if you or your organization can make any improvements in the workplace from what I share, BRAVO! If I can help with your organization’s journey, let me know. After all, we spend more than half of our waking hours in the workplace, why not make it a place you enjoy? Why not have your efforts yield success? Quality tools can sure help you get there!

January 11, 2016
by Day

Love work – appreciate the gift!

            “I love my job, I love my job, I love my job.”  I walked into an office of a friend once and heard her saying this to herself, facing away from the door, trying to convince herself that she wanted to be there for the day and wanting to change her attitude about whatever was going on that day.

            I thought later about what she was doing and the value of what she was saying.  Wise, wise woman. 

  1. For those of us who choose to work, don’t we spend most of our awake lives in that job … on site at the workplace?  Since we’re spending more than half of our adult lives there, then why shouldn’t we love it?
  2. There may be situations where we feel stuck in a particular job, and even though there may be other options available, we choose to stay where we are.  We have the freedom to leave and seek other employment, or even to do other things like start our own business.  So why not love it?
  3. We choose to go every day for some reason that fulfills us.  On one level, it may be about money, but more often, research indicates that it’s about making contributions and finding some sense of fulfillment.  So why not love it?

            Of course, we’re going to have moments where challenges feel a bit overwhelming.  Those are the moments that push us to be better, to grow, to learn, to strengthen our skills and talents.  And we can choose how we feel about those situations.  We can actually love those too.

            And the relationship roller coasters we ride at work can also help us to grow, in how we relate to people in general.  Our exposure to people of different cultures, educational backgrounds and tendencies is a gift of options in behaviors and points of view that we can observe and like a smorgasbord, select different ways of seeing or thinking about things and discovering new options of other cultures and lifestyles to explore.

            I took her advice (though it wasn’t quite given as such), and began to explore the ways that I actually loved my job at that time.

            Friends, accomplishments, appreciation for the money and opportunities I was enjoying topped my list.

            How about you?  What are those things you love most about your work?

            And if you’d like to look at more ways to manage your work to make it more enjoyable, I invite you to explore my TapasForLife course contribution, “Quality Organization”, (  You might also enjoy other courses by my friends at Tapas For Life, bite-sized online courses for pure enjoyment.

Love work - organize it so you can.