July 21, 2019
I work with multiple companies seeking to gain or keep certification to one of the ISO standards. Some just want to piece together the guidance the standards offer in order to achieve a higher level of excellence. Regardless, every organization wants to eliminate mistakes, especially those that keep happening, So, how do the successful ones
June 30, 2019
How simple can success be? As simple as 1-2-3-4, really. The simplicity of the ISO 9001 standard as a model for a system to manage an organization’s quality and the simplicity of implementing its requirements, in my view, is real genius. These four steps can be applied to achieve an impressive level of excellence. The
June 8, 2019
Huge successes, returning customers, achieving goals, growing and moving forward … what a great work place or small business environment to spend time in. So many people have so much advice on how to do it. What if multiple organizations who achieved those ideals got together and crafted a guidebook to help others know
September 19, 2016
Since the ISO 9001:2015 standard for quality was released, I have been learning the standard, helping clients to get requirements met and helping create and implement systems to help organizations find their way to better results. The new version of the standard has more focus on service organizations than in the past, so it’s much
January 11, 2016
“I love my job, I love my job, I love my job.” I walked into an office of a friend once and heard her saying this to herself, facing away from the door, trying to convince herself that she wanted to be there for the day and wanting to change her attitude about whatever
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